Key Responsibilities;
Infrastructure & Network Change Support
• Support the review of infrastructure and network-related change requests (e.g. firewall rules, connectivity requests, access requests) against predefined standards and guidelines.
• Assist in validating request completeness.
• Apply documented feedback and follow-up actions to requestors where clarification or correction is required, under senior review.
• Perform regular Compliance reviews against predefined standards and guidelines.
Security & Compliance Assistance;
• Assist in ensuring infrastructure changes align with secure environment requirements (e.g. Restricted / High Secure environments).
• Support evidence collection and documentation for audits and internal reviews by maintaining structured records and references.
• Follow established escalation paths when deviations or policy gaps are identified.
Operational Coordination;
• Participate in recurring team operational meetings to track workload, handovers, and priorities.
• Coordinate with infrastructure architects, security stakeholders, and service request teams to progress assigned tasks.
• Support handover and transition activities by maintaining clear task documentation.
Documentation & Reporting;
• Maintain and update operational tracking artifacts (e.g. approval overviews, follow-up lists).
• Ensure documentation is clear, factual, and suitable for reuse by senior reviewers or auditors.
• Avoid recording decisions outside designated systems, adhering to separation of instruction vs. registration.
Scope & Boundaries;
• Works under supervision of Secure IT Environment Officer.
• Does not approve final architectural designs or policy exceptions.
• Execute tasks based on defined templates, checklists, and review criteria.
Required Skills & Knowledge (Junior Level)
Technical (Foundational)
• Basic understanding of:
o Network concepts (IP addressing, ports, protocols)
o Firewall rule structures
o Segmented IT environments
• Familiarity with service request workflows and ticket-based operations.
Professional;
• Strong attention to detail and structured working style.
• Clear and professional written communication.
• Ability to follow procedures and escalate appropriately.
Tools & Ways of Working;
• Service request and approval tooling (e.g. request tickets, approval matrices).
• Collaboration tools (email, Teams, shared documents).
• Structured files and templates for tracking reviews and follow-ups.
On Site Presence Requirement
This function requires a minimum on site presence of 4 days per week at HTC location.
• Depending on operational needs (e.g. ongoing audits, holiday periods), on site presence of up to 5 days per week may be required during specific periods.
• Any such periods requiring increased on site presence will be planned and communicated in advance.
• Remote work flexibility outside these requirements is subject to operational feasibility and team agreements.
This presence requirement is essential to support Secure IT Environment operation
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